My copy didn’t arrive. What should I do?
Copies of The Interim go to press around the 23rd of each month. The copies are at the mailing house the following day. Most copies arrive to Canadian addresses within10 days after leaving the mailing house, depending on where in Canada one lives. Please contact us at 416-204-1687 or email dirocco@viewyourenvoymediasite.caif you are receiving copies later than this.
I subscribed, but I haven’t received a copy yet – why not?
Please allow up to 3 weeks for delivery of your first subscription copy. If then you’ve still not received your first issue, please contact us at 416-204-1687 or email dirocco@viewyourenvoymediasite.ca.
I am moving. How do I change my address?
Call us at 416-204-1687 or email dirocco@viewyourenvoymediasite.ca. We need 1 week’s notice to guarantee that your address can be changed in time for your move date.
When does my subscription expire?
If you pay by automatic bank withdrawal, your subscription will continue until you ask us to stop sending the paper.
You will find your subscription end date on the MAILING LABEL portion of the front page of the paper. Above your address there is your subscription number and date of expiry.
When will the first issue of my gift subscription be delivered?
Your gift subscription starts with the month after the gift subscription payment has been remitted. For example, if you are the recipient of a gift subscription paid for in November, you should receive your first copy in December.
Why are you writing to me before my subscription has ended?
We send you renewal notifications each year if you pay by credit card, debit card or cheque. To ensure that you are able to renew your subscription in time to guarantee an uninterrupted service, we send the renewal letters to you before the end of your subscription.
If you do not wish to receive these letters, why not consider renewing by automatic bank withdrawal? Your payment will be taken on a regular basis and your copies will simply continue until you tell us to stop sending them.
How do I renew my subscription?
If you’re paying by automatic bank withdrawal, or continuous credit card, your subscription will continue automatically on the rate you are on until we advise you otherwise. You need do nothing, and we will continue to send copies out to you every month.
If you pay by credit or debit card, or cheque, we will send you advice and renewal prices in advance of the end of your subscription.
What happens when my subscription comes to an end?
If you are paying by automatic bank withdrawal, your subscription will automatically continue with regular payments. If you paid by credit card or by cheque, we’ll send you letters to ensure you have enough time to renew your subscription before it ends.
I want to cancel my subscription. What should I do?
If you are paying by automatic bank withdrawal, you will need to cancel your authorization with your bank. Please also send a copy of your cancellation letter to us. Your subscription will continue until the end of the paid term. If you prefer to cancel immediately, simply call 416-204-1687 or email dirocco@viewyourenvoymediasite.ca.
My copies are arriving late, damaged or not at all. What should I do?
Please call us at 416-204-1687 or email dirocco@viewyourenvoymediasite.ca. We will investigate with our mailing house and Canada Post and send out replacements where appropriate.